Expert Dental and Medical software and hardware integration and solution providers.
Walnut Creek PC Repair is the most trusted source for Dental office computer solutions, sales and service. Whether we are designing the infrastructure for a brand new office or upgrading an existing one, we supply the best solutions and broader range of options for the client leaving them 110% satisfied.
The value that Walnut Creek PC offers dental offices is fairly simple: We are able to integrate all of the different technologies available to dentists and wrap them into one easy to use environment that's simple. We also provide extended service hours - We are open the same hours most dental offices are; Monday through Saturday 7am to 7pm - If there's a problem, we are around to fix it. We offer computer with a full 3 or 5 year warranty and next business day parts delivery if you have an issue with down hardware. On our servers we offer 4 hour parts delivery replacement once incident is reported. We are here to make sure you can focus on your business.
Services in a snap shot:
*Total Dental Office Support.
* Intra Oral Installation and Integration.
* Computer, Networking & Printer, X-Ray Machine Troubleshooting.
* Dentrix, Softdent, Datacon, plus other Practice Management Support.
* Secure Remote Access Setup.
* Direct Lines to Practice Management Vendor Support to bypass long holds.
* HIPAA Compliance.
At Walnut Creek PC Repair , you can “grow as you go.” This means you have the ability to start with the managed IT services that make the most sense for your organization, and then grow with us as your needs grow. Many business executives who are responsible for IT prefer that we take IT off of their hands. In these cases, we host their IT resources in our data centers and manage their entire IT infrastructure, including desktops, servers, networks and more.
Medical Office Network and Computer Support
Accompanying an electronic health record is the need to treat office computer systems as a critical part of the practice. This Our approach to supporting medical offices is simple; for a fixed monthly fee, provide the entire IT department – from the CIO to the help desk – to identify and solve computing problems before they interfere with office operations. This approach results in an environment where providers and staff can focus on patients and billing and ensures the greatest value from your computing investment.
Our team has over 30 years of combined experience supporting medical offices and we put that experience to work for you to reduce costs and improve reliability. Peer currently supports medical offices depending on GE Centricity, eClinicalworks, Greenway, Chartlogic, and NextGen for charts and practice management.
What makes Walnut Creek PC the best choice for your office?
We are cost effective
For less than the cost of a part time system administrator you get a CIO, Network Administrator, Consultant, Helpdesk, and On-Site Support team all focused on helping your office and only a phone call away.
Solid expertise supporting medical offices
With experience from large medical groups, IPAs, hospitals, and small practices, we understand medical offices and we put our expertise to work for you. Problems are fixed the first time and solutions offered will help your business grow and prosper.
We create a stable network environment
Our first day as your IT department will be spent identifying and solving problems to make your network and computers stable and reliable so you can focus on patients and quality of care. You will notice the results.
Advice during technology decisions
With over 20 years of healthcare experience we can help guide you to the best technology choices for your business. Since we sell hardware and software from researched and reliable vendors, you can trust our unbiased advice.
We monitor systems 24x7 and check key systems daily
We will know if there is a problem Sunday afternoon and correct it before you are impacted, ensuring optimal performance and uptime.
Our help desk is available to assist your team
Neither you nor your staff have to spend time troubleshooting problems, reading manuals, or waiting on hold with your EHR vendor. We do the troubleshooting, reading, and waiting on hold, saving you time.
Our services help you meet HIPAA requirements
Our services were designed to have a big impact for medical offices and will help you meet the computer security requirements in HIPAA, plus you will have the monthly reports to prove it.
What we do to help your business with IT
Host and fully manage desktops that include legal industry software, and provide end user support
We support Microsoft Office Professional (Word, Excel, PowerPoint and Access), Microsoft Exchange and Outlook, and more than 50 software packages used specifically by small business firms.
We handle all management, purchases and upgrades of software, servers and backup systems.
Host your servers, network, storage, desktop and applications in our data centers
Monitor desktops, servers and networks
Manage and update virus, spam and spyware/malware software (security)
Manage software updates and patches
Back up servers
Install and manage firewalls
Host your email in our data centers
Provide anytime, anywhere access to your applications
Provide anytime, anywhere access to IT expertise
Provide 24/7/365 customer support at our Customer Care Center—located in California
Provide you with a Customer Account Associate to make sure your issues and concerns are addressed and you continue to be thrilled with Walnut Creek PC Repair.